FAQ

How long will it take for HD Russell to make my boots or shoes?

Orders take approximately 8 - 10 weeks to complete. The time to complete your order may vary depending on production and seasonal demand. We will be in touch if there is any significant delays with production.

I have special shoe requirements for my feet, will your customizable footwear fit me?

We cannot guarantee our US standard sized footwear will fit you. You may require a modified last or a custom last in order for us to properly size and fit the footwear to you. Please contact us to discuss how to proceed.

I have a special boot/shoe style I would like custom made for me, can you make it?

We offer a bespoke custom made-to-order service if you are able to come into our retail store in East Vancouver. Please contact us to book an appointment.

Do you do shoe repairs?

We repair only Goodyear Welted footwear. Please bring your item(s) for repair to our store in East Vancouver in order for us to assess the repair and provide an accurate quote. We cannot provide estimates by phone.