Craftsmanship Guarantee

We stand behind the quality and workmanship of every boot and shoe we make. Should there be any defect in material, stitching, or workmanship, please contact us at any time — we will assess the issue and determine the best course of action, whether that's a repair or crafting you a new pair.

Our Craftsmanship Guarantee applies to finished goods only. It does not apply to deposits, order cancellations, or custom work in progress.

What's Covered

Defects in leather, stitching, or workmanship — including issues with pull-tabs, leather uppers, and construction — are covered for the lifetime of the footwear.

What's Not Covered

• Wear or damage to the rubber sole or heel
• Physical or accidental damage to the footwear
• Water damage
• Damage resulting from neglect or improper conditioning

Important: Any repair or modification carried out by a third party will void this guarantee. If your boots need attention, please contact us first.

Caring for Your Footwear

Proper care extends the life of your boots significantly. We recommend Saphir leather care products for most of our leathers — though use of other quality products does not affect your guarantee. Please refer to our Maintenance & Conditioning Guide and visit our Shoe Care collection for more information.

If you have any concerns with your footwear, please email us to discuss how we can address your concerns. We want you to love your footwear for a lifetime.