Skip to content
Custom Orders Ship in 10-12 Weeks

Craftsmanship Guarantee

We stand by the quality and workmanship of our footwear.  Should there be any defect in the material, stitching or workmanship, please contact us at anytime so we can repair your leather footwear.  We will determine the best way to fix any flaw in our work or if a new pair will need to be made for you.

This lifetime craftsmanship guarantee may include:

  • Reattaching or re-stitching pull-tabs
  • Stitching defects on the leather upper
  • Defect in leather or workmanship

    Our Craftsmanship Guarantee does not include the following:

    • Wear/damage to the rubber sole or heel
    • Physical damage to the footwear including accidental damage to the footwear
    • Water damage
    • Issues related to improper maintenance/conditioning
    • Any repair work not completed by HD Russell will void the lifetime guarantee

    We want you to love your footwear for a lifetime.  If you have any concerns with your footwear, please email us to discuss how we can address your concerns.

    Please refer to our guide to proper maintenance and conditioning of footwear.  For every pair of custom-made shoe or boot, we include a container of Saphir Mink Oil for you; this mink oil is regarded as the highest quality mink oil and is essential for the care and conditioning of your new footwear.