Shipping & Returns
Canada & U.S. Shipping
We offer FREE standard shipping within Canada and the U.S. on all made-to-order footwear purchases and will be ready to ship within 8-10 weeks. In stock items typically ship within 2 business days. Custom belt orders require 5 business days to ship.
Free shipping is not available on sale or promotional offers.
Please contact us for International Shipping Rates.
At HD Russell, we stand by our shoes and boots. If there is a flaw in material or workmanship, we will fix it at our cost. Please see our Craftsmanship Guarantee for more information.
It is important to us that you are happy with your purchase. If you are unsatisfied with your purchase, please CONTACT US so we can fix any errors or make arrangements for alterations.
Made-to-Order Items can be exchanged or returned for store credit within 30 days of receipt provided the item is returned in the original condition it was purchased. We may not accept returns on items that are damaged, scratched or obviously worn.
Please understand we are a small team and it can take up to 6-8 weeks for us to remake your order if required.
Sale items and gift certificates are not eligible for returns or exchanges.